Return & Refund Policy: We want you to love your Ruby & Jack Skincare products, and we strive to provide you with the best possible experience. If you are not entirely satisfied with your purchase, we're here to help.
Returns:
Eligibility:
• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
• The return must be initiated within 10 days from the date of purchase.
Return Process:
• Please contact our customer service team at hello@rubyjackskincare.shop to initiate the return process.
• Once your return is approved, you will receive instructions on how to return the item.
Return Shipping:
• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
Refunds:
• Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 days.
Refunds (if applicable):
• Late or missing refunds: If you haven't received a refund yet, please check your bank account first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Exchanges:
• We currently do not offer exchanges. If you need a different item, please follow the return process, and place a new order.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately, providing photos of the product and packaging. We will replace the item or issue a refund accordingly.
Contact Information:
• If you have any questions about our Return & Refund Policy, please reach out to us at hello@rubyjackskincare.shop
This Return & Refund Policy is effective as of December 2023 and may be subject to change. Please refer to our website for the most up-to-date information.
Thank you for choosing Ruby & Jack Skincare!
