Ruby & Jack Split End Serum

Return & Refund Policy: We want you to love your Ruby & Jack Skincare products, and we strive to provide you with the best possible experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns:

Eligibility:

• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.

• The return must be initiated within 10 days from the date of purchase.

Return Process:

• Please contact our customer service team at hello@rubyjackskincare.shop to initiate the return process.

• Once your return is approved, you will receive instructions on how to return the item.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds:

• Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 days.

Refunds (if applicable):

• Late or missing refunds: If you haven't received a refund yet, please check your bank account first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

Exchanges:

• We currently do not offer exchanges. If you need a different item, please follow the return process, and place a new order.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately, providing photos of the product and packaging. We will replace the item or issue a refund accordingly.

Contact Information:

• If you have any questions about our Return & Refund Policy, please reach out to us at hello@rubyjackskincare.shop

This Return & Refund Policy is effective as of December 2023 and may be subject to change. Please refer to our website for the most up-to-date information.

Thank you for choosing Ruby & Jack Skincare!

Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after the payment is received.

Shipping Methods: We offer standard and expedited shipping options. Shipping costs and delivery times will vary based on the selected method.

Shipping Regions: We currently ship within Australia. For international orders, please be aware that customs fees may apply and are the responsibility of the customer.

Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the delivery status of your package.

Free Shipping: Enjoy free standard shipping on orders over $45.

Address Accuracy: Please ensure that your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delays: While we strive to deliver your order promptly, external factors such as weather conditions or customs clearance may cause delays. We appreciate your understanding in such situations.

Lost or Stolen Packages: We are not responsible for lost or stolen packages. Please ensure that your delivery location is secure, and contact the carrier for assistance if needed.

Returns Due to Failed Delivery Attempts: If an order is returned to us due to failed delivery attempts, the customer is responsible for any additional shipping charges to reship the order.

Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service at hello@rubyjackskincare.shop

This shipping policy is effective as of December 2023 and may be subject to change. Please refer to our website for the most up-to-date information.

Thank you for choosing Ruby & Jack Skin Care!